Refund Policy
Clear guidelines for service refunds and our commitment to client satisfaction at Vironexa
Our Refund Commitment
At Vironexa, we understand that investing in leadership development and conflict resolution services is a significant decision. We stand behind the quality of our services and want you to feel confident in your choice. This refund policy outlines our commitment to client satisfaction while ensuring fair terms for both parties.
All refund requests must be submitted in writing within the specified timeframes outlined below. We evaluate each case individually to ensure fair treatment and maintain the integrity of our service delivery.
Our refund policy applies to all services offered by Vironexa, including individual coaching sessions, group workshops, corporate training programs, and consultation services. We believe in transparent communication and will work with you to address any concerns about our services.
Refund Eligibility Criteria
To qualify for a refund, certain conditions must be met. We've established these criteria to ensure fairness while protecting the value of our professional services and the time invested by our team.
- Service must not have been fully delivered or completed according to the agreed timeline
- Client must have participated in good faith and followed recommended processes
- Refund request must be submitted within the applicable timeframe for your service type
- Documentation of any service delivery issues must be provided with the refund request
- Custom or personalized services that have been significantly developed cannot be refunded after delivery
- Group sessions or workshops cannot be refunded once they have commenced
We reserve the right to deny refund requests that don't meet these criteria or where services have been delivered as agreed. Each case is reviewed individually by our management team to ensure fair consideration of all circumstances.
Refund Process Steps
Our refund process is designed to be straightforward and efficient. Follow these steps to submit your refund request and understand what to expect throughout the process.
Submit Request
Send a written refund request to [email protected] including your service details, reason for refund, and any supporting documentation.
Initial Review
Our team will acknowledge your request within 48 hours and begin reviewing your case against our refund criteria and service records.
Evaluation
We'll conduct a thorough evaluation of your service delivery, participation, and the specific circumstances surrounding your refund request.
Decision
You'll receive our decision within 7-10 business days, including detailed explanation and next steps if the refund is approved.
Processing
Approved refunds will be processed within 10-15 business days using the same payment method originally used for the service.
Confirmation
You'll receive confirmation once the refund has been processed, along with transaction details and expected timeline for funds to appear.
Service-Specific Refund Terms
Different services have varying refund terms based on their nature, delivery method, and the resources invested. Here are the specific terms for each type of service we offer.
Refund Timeframes by Service Type
Individual Coaching Sessions
Full refund available up to 24 hours before scheduled session. Partial refunds may be considered for unused sessions in multi-session packages if requested within 7 days of package start.
Group Workshops
Full refund available up to 72 hours before workshop start time. No refunds available once workshop has commenced due to group dynamics and material preparation.
Corporate Training Programs
Refund terms vary based on program scope and customization. Generally, 50% refund available up to 7 days before program start, with full refund available up to 14 days before.
Consultation Services
Refunds considered on case-by-case basis within 5 business days of service delivery. Refund amount depends on work completed and materials provided.
Custom-developed materials, assessments, or programs specifically created for your organization cannot be refunded once delivered, as they represent significant intellectual property investment.
Payment Method and Processing
We strive to make the refund process as convenient as possible by returning funds through the same payment method used for the original transaction. This ensures security and simplifies tracking for both parties.
- Credit card refunds typically appear within 3-5 business days after processing
- Bank transfer refunds may take 5-10 business days depending on your financial institution
- Online payment platform refunds (PayPal, etc.) usually process within 1-3 business days
- Check payments will receive refund checks mailed within 10 business days
- International transactions may require additional processing time for currency conversion
- Refund processing fees may be deducted from the refund amount for certain payment methods
In cases where the original payment method is no longer available, we'll work with you to arrange an alternative refund method. This may require additional verification steps to ensure security and prevent fraud.
Exceptions and Special Circumstances
While we strive to maintain consistent policies, we recognize that exceptional circumstances may require special consideration. We evaluate these situations with flexibility while maintaining fairness to all clients.
Medical emergencies, family crises, or other unforeseen circumstances may qualify for special refund consideration outside normal timeframes. Documentation may be required.
Force majeure events, such as natural disasters or government restrictions that prevent service delivery, will result in full refunds or service rescheduling at no additional cost. We'll communicate proactively about any such situations and work with you to find the best solution.
Services that are cancelled or modified by Vironexa due to instructor unavailability or other internal reasons will receive full refunds regardless of timing. We take responsibility for any service disruptions on our end and will make every effort to provide suitable alternatives.
Dispute Resolution
If you're not satisfied with our refund decision, we encourage open communication to resolve any concerns. Our goal is to find mutually acceptable solutions that maintain positive client relationships while upholding fair business practices.
You may request a review of the refund decision by contacting our management team directly. We'll schedule a consultation to discuss your concerns and explore possible alternatives, including partial refunds, service credits, or alternative service arrangements.
For unresolved disputes, we're committed to professional mediation processes. We believe in transparent communication and will work diligently to address any legitimate concerns about our services or refund decisions.
Questions About Our Refund Policy?
We're here to help clarify any aspects of our refund policy and assist you with any questions about our services. Don't hesitate to reach out for personalized assistance.